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Returns, Refunds and Cancellations Policy

For Returns, Refunds and Exchange: 

Email: thehappyheartsstore@gmail.com

Contact: +91-7411217017

You may also get in touch with us on Instagram @happy.heart.store for a quick response.

 

Return Policy:

 

We want you to fall in love with your order. However, if for any reason you are unsatisfied with your purchase, please contact customer care within 48 hours of receiving it.

 

When can I raise a Return Request?

Products can be returned in the following cases:

  1. If you have received a broken or damaged product. (Although we ensure that optimum protective packaging is used for all our shipments but in rare cases products may get damaged in transit.)

  2. If you have received a product not matching in terms of size or design selected by you in your order.

We will ask you to share photos & unboxing video of the items received.
To be eligible for a return, the product must be unused and in the same condition that you received it.

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How can I raise a Return Request?

Return request needs to be raised within 48 hours of receiving your product.

It can be raised by emailing us at thehappyheartsstore@gmail.com , with your Order Number.

We will respond to your email within 1-2 working days.

As per our policy, return requests will not be entertained after 48 hours of receipt of your product.

 

What is the procedure for Returns?

In the event that your return request is accepted, you will have to ship the product back to us in its original packaging in an unused condition within 2 working days, at the following address:

 

The Happy Hearts Store, Maithri Residency Apartment, 5th Main, 11th Cross, Maruthi Nagar, Malleshpalya, Bangalore, Karnataka - 560075

 

Please note, you will have to bear the Return Shipping Cost. The Happy Hearts Store will not reimburse the Return Shipping Cost.

Please use a reputed courier company that provides you with a tracking number to return your product. Any product lost in the Return Shipment is not the responsibility of The Happy Hearts Store.

 

Important Terms & Conditions for Returns:

  • Actual colours of a product may vary from how they look on an electronic screen since each display settings are calibrated differently, hence return request on the basis of variation in colour will not be accepted.

  • If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.

  • There is a NO RETURN AND NO EXCHANGE policy on customized orders.

 

Exchanges:

 

  • We do not provide exchanges on customized products once sold.

  • For other products, exchange is available only for below cases:

    • If you have received a broken or damaged product. (Although we ensure that optimum protective packaging is used for all our shipments but in rare cases products may get damaged in transit.)

    • If you have received a product not matching in terms of size or design selected by you in your order.

    • We will ask you to share photos & unboxing video of the items received.

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Cancellation:

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Cancellation by Customer

  • Cancellation of customized product is not possible if the order is already under development.

  • For other products, Cancellation request will be considered ONLY IF the request is made within 12 hours of placing the order and IF the order has NOT already been DISPATCHED from our warehouse. To cancel an order, please call our customer care at +91-7411217017.

 

Cancellation by The Happy Hearts Store

Our main aim is to ship out every order successfully; in some situations we may cancel the order, and process your refunds as per our Refund Policy stated above. Some of the circumstances which may result in your order being cancelled include:

  • Availability of items.

  • In case of inaccurate or insufficient address and if delivery location is in a non serviceable area.

  • In case of incorrect or fraudulent payment.

  • Due to any unforeseen circumstances or internal reasons, The Happy Hearts Store reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.

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